1 General Terms
1.1 Eligibility (18+)
Pokemon9 services are strictly for adults aged 18 years or older .
By using Pokemon9, you confirm you meet this age requirement and that online gambling
is legal in your jurisdiction. We reserve the right to request proof of age at any time.
1.2 One Account Policy
Each player is permitted one (1) account only . This rule is strictly enforced as:
1 ID / 1 Name / 1 Bank Account / 1 IP Address / 1 Household
Multiple accounts will result in immediate suspension, forfeiture of bonuses, and confiscation of winnings.
1.3 Acceptance of Terms
By registering an account, depositing funds, or using any Pokemon9 services, you agree to be bound
by these Terms and any amendments we may make. Continued use after changes constitutes acceptance.
1.4 Language
These Terms are provided in English. In case of any discrepancy between translations,
the English version shall prevail.
1.5 Service Availability
Pokemon9 aims to provide 24/7 service but does not guarantee uninterrupted access.
We may suspend services temporarily for maintenance, updates, or circumstances beyond our control.
2 Account Registration & Verification (KYC)
2.1 Registration Requirements
To register, you must provide accurate personal information including your full legal name,
date of birth, email address, phone number, and residential address.
All information must match your identification documents.
2.2 KYC Verification
Pokemon9 requires Know Your Customer (KYC) verification before processing withdrawals.
You may be required to submit:
Government-issued photo ID — Passport, Driver's License, or National IDProof of Address — Utility bill or bank statement (dated within 3 months)Proof of Payment Method — Screenshot of PayID, bank account, or crypto wallet
2.3 Verification Timeline
KYC documents are typically reviewed within 24 hours . Incomplete or unclear documents may delay processing.
We reserve the right to request additional documentation.
2.4 Account Security
You are responsible for maintaining the confidentiality of your login credentials.
Pokemon9 is not liable for unauthorized access resulting from your failure to secure your account.
Report any suspected unauthorized access immediately to Live Chat .
2.5 Account Suspension
We reserve the right to suspend or terminate accounts for violations including but not limited to:
Multiple accounts
Fraudulent activity or bonus abuse
Chargeback attempts
Underage gambling
Provision of false information
3 Deposits (AUD)
Pokemon9 accepts deposits in Australian Dollars (AUD) through multiple payment methods.
All deposits must originate from accounts registered in your own name.
3.1 Accepted Payment Methods
🏦
PayID / Osko
Instant bank transfers
💳
VISA / Mastercard
Credit & debit cards
📱
Google / Apple Pay
Mobile payments
₿
Cryptocurrency
BTC, ETH, USDT
3.2 Deposit Limits
Minimum Deposit:
AUD $10
Maximum Deposit:
AUD $10,000 per transaction
Available amounts:
$10, $20, $50, $100, $500, $1,000, $5,000, $10,000
3.3 Processing Time
PayID, card payments, and crypto deposits are typically instant .
Bank transfers may take 1-3 business days depending on your financial institution.
3.4 Deposit Fees
Pokemon9 does not charge deposit fees. However, your bank, payment provider, or crypto network may apply their own charges.
3.5 Failed Deposits
If a deposit fails to credit within 30 minutes (for instant methods), contact
Live Chat with your transaction receipt.
Do not attempt duplicate deposits without confirmation.
3.6 Third-Party Deposits
Deposits from accounts not registered in your name are strictly prohibited and will be returned
minus any processing fees. This may result in account suspension.
4 Withdrawals
4.1 Withdrawal Methods
Withdrawals are processed to the same method used for deposit where possible.
Available methods include PayID/Osko, bank transfer, and cryptocurrency.
4.2 Withdrawal Limits
Minimum Withdrawal:
AUD $50
Maximum Withdrawal:
Varies by promotion ($20 - $50,000)
Specific limits are stated in each promotion's terms. VIP members (Diamond, Master) may have higher limits.
4.3 Processing Time
PayID / Osko
Within 24 hours
Cryptocurrency
1-6 hours
Bank Transfer
1-3 business days
4.4 KYC Requirement
First-time withdrawals require completed KYC verification. Withdrawals will be held pending
until verification is complete.
4.5 Name Matching
⚠️
The name on your withdrawal account must exactly match your Pokemon9 account name.
Mismatched names will result in withdrawal rejection.
4.6 Withdrawal Fees
Pokemon9 does not charge withdrawal fees. Bank fees or crypto network fees, if any, are the player's responsibility.
💡
For withdrawal assistance, see our FAQ or contact Live Chat .
5 Bonuses, Promotions & Wagering Requirements
⚠️
Important: All bonuses and promotions are subject to specific terms and conditions.
Players must read and understand the requirements before claiming any offer.
Failure to meet wagering requirements will result in forfeiture of bonus and associated winnings.
5.1 Bonus Types
Pokemon9 offers various bonuses including:
🌟 New Member
$99.99 Free Credit
WF2 Gaming • Reach $999.99 • Withdraw $20
💰 Deposit
Welcome 50% / Daily 20%
Unlimited 10%/8%/5%
📈 Progressive
Daily 5-Tier Bonus
$9.99 to $199.99
👑 VIP
Weekly Loyalty
$5.55 to $85.55
5.2 Wagering Requirements (Rollover)
Rollover = Total bet amount required before withdrawal.
Example: $100 bonus with 3x rollover = $300 total bets required
Rollover requirements range from 1.5x to 10x depending on the promotion
Turnover refers to withdrawal limits tied to bonus termsCheck each promotion's specific T&Cs for exact requirements
5.3 Game Restrictions
Most bonuses have specific game eligibility:
✅
$99.99 Free Credit
WF2 Gaming (WFGaming2) slots only
✅
Slot Bonuses
Designated slot providers
❌
Excluded
Live Casino, Table Games (unless specified)
5.4 Maximum Withdrawal Limits
Each promotion specifies a maximum withdrawal amount:
$99.99 Free Credit: Max withdraw $20
Daily Progressive: Max withdraw $20 - $330 depending on tier
Slot Bonuses: Max withdraw up to $50,000 (Unlimited 8%)
Winnings exceeding the stated limit will be forfeited.
5.5 Bonus Abuse
The following constitute bonus abuse and will result in forfeiture and possible account termination:
Creating multiple accounts to claim bonuses
Using betting strategies designed solely to meet wagering with minimal risk
Colluding with other players
Exploiting technical errors or glitches
Buying free games or saving free games during bonus play
5.6 Right to Modify
Pokemon9 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
Changes will not affect bonuses already claimed and in progress.
6 VIP Program
6.1 VIP Tiers
Pokemon9 offers a 5-tier VIP Program :
Bronze
Entry Level
Silver
+$9.99
Gold
+$19.99
Diamond
+$39.99
Master
+$199.99
6.2 Weekly VIP Loyalty Bonus
Bronze: $5.55 weekly
Silver: $15.55 weekly
Gold: $25.55 weekly
Diamond: $55.55 weekly
Master: $85.55 weekly
6.3 Lucky Wheel
Every $30 deposit earns 1 Lucky Wheel spin ticket. Prizes range from $1 to $99.
Rollover x2, max withdraw $30-$200.
7 Games & Fair Play
7.1 Game Providers
Pokemon9 features games from 50+ licensed providers including:
JILI, Pragmatic Play, Playtech, Spadegaming, Habanero, PG Soft, CQ9, JDB,
Mega888, 918Kiss, Live22, Big Gaming, Sexy Baccarat, Dream Gaming,
FA Chai, KA Gaming, Rich88, Joker Gaming, and many more.
7.2 Random Number Generator (RNG)
All games use certified RNG technology to ensure fair and random outcomes.
Game results cannot be predicted or manipulated. Our RNG is certified by
iTech Labs and BMM Testlabs .
7.3 Game Malfunctions
In the event of a game malfunction, technical error, or disconnection:
Incomplete games may be voided
Bets may be refunded at Pokemon9's discretion
Any payouts resulting from malfunctions are void
The game provider's logs are the definitive record
7.4 Prohibited Conduct
The following are strictly prohibited:
Use of automated software, bots, or third-party tools
Exploiting bugs, glitches, or vulnerabilities
Reverse engineering game software
Collusion or cheating of any kind
8 Privacy & Data Security
8.1 Data Collection
Pokemon9 collects personal information necessary for account registration, verification,
payment processing, and customer support.
8.2 Data Protection
We implement industry-standard security measures including:
🔒
256-bit SSL/TLS encryption
🛡
ThreatMetrix fraud prevention
📱
iovation device security
🔍
Regular security audits
8.3 Third-Party Sharing
We may share data with payment processors, game providers, and regulatory authorities
as required for service delivery and legal compliance. We do not sell your personal information.
9 Responsible Gaming (18+)
Gambling involves risk. You may lose money. Never gamble more than you can afford to lose.
Gambling should be entertainment, not a source of income. If gambling is no longer fun, stop.
9.1 Age Restriction
Pokemon9 is strictly for adults 18 years and older .
Underage gambling is illegal and will result in account closure and forfeiture of funds.
9.2 Self-Assessment
Ask yourself:
Do I spend more time or money gambling than I intended?
Do I gamble to escape problems or relieve stress?
Have I lied to others about my gambling?
Have I borrowed money or sold possessions to gamble?
If you answered yes to any of these, please seek help.
9.3 Responsible Gaming Tools
9.4 Getting Help
If you or someone you know has a gambling problem:
10 Disputes, Complaints & Liability
10.1 Dispute Resolution
If you have a complaint or dispute, please contact our support team first via
Live Chat or
support@pokemon9office.net .
We aim to resolve all issues within 48 hours .
10.2 Evidence Required
When raising a dispute, please provide:
Your account username
Date and time of the issue
Transaction ID or game round ID
Screenshots or other evidence
10.3 Limitation of Liability
Pokemon9 is not liable for:
Losses resulting from your gambling activity
Technical issues, outages, or service interruptions
Unauthorized account access due to your negligence
Third-party actions or force majeure events
11 Legal, Jurisdiction & Changes
11.1 Legal Compliance
You are responsible for ensuring that your use of Pokemon9 complies with all applicable laws
in your jurisdiction.
11.2 Licensing
Pokemon9 operates under the following licenses:
PAGCOR
Philippine Amusement and Gaming Corporation
Gaming Curacao
eGaming Authority License
11.3 Amendments
Pokemon9 reserves the right to modify these Terms at any time. Material changes will be
notified via email or site announcement. Continued use after changes constitutes acceptance.
Last Updated: 3 January 2026
💬 Support & Contact
Questions about these Terms? Our support team is available 24/7 .